Privacy policy

What we collect

When you submit an enquiry, request a quotation or use our maintenance cost estimator, we collect the details you provide: your name, mobile number, email address, property details, service requirements and any photos or notes you choose to send.

We also collect basic, non-identifying usage information about how pages and tools on this website are used, so we can improve them.

How we use it

Your details are used to respond to your enquiry, prepare and send your estimate or quotation, arrange and carry out work, and follow up regarding your request. Where you ask for a maintenance contract, they are used to prepare and administer that plan.

We do not sell your information, and we do not share it with unrelated third parties for their own marketing.

Who we share it with

Information may be shared with our own technicians and coordinators in order to carry out the work, and with the service providers that host this website and our systems. Where you engage us through a landlord, agent or employer, we may confirm the scope and completion of work with them.

We may disclose information where we are legally required to do so.

How long we keep it

Enquiries and estimates are retained for as long as needed to follow up and to keep a record of work carried out or quoted, after which they are deleted or anonymised. Records relating to completed work may be kept longer where required for warranty, accounting or legal reasons.

Your choices

You can ask us to stop contacting you at any time, and you can ask for a copy of the information we hold about you or ask us to delete it. To make a request, contact us using the details on our contact page.

Changes to this policy

We may update this policy as our services change. The version published on this page is the one that applies.